Reference

Legal terms for your paludewa account

paludewa Legal gives you a clear route through account access, wallet records, privacy choices and policy requests before you open the lobby.

Account termsPayment recordsPrivacy requestsLocal-law access
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paludewa Legal terms for your paludewa account
HELP WITH TERMS

Get a direct path for Legal questions

When a Legal question affects your account, we keep the next step close to the account and wallet path.

Account access If phone verification stops you at the account door, send the account reference and the phone number linked to it through our available support contact. We use those details to identify the request, check the relevant access rule and explain which account step remains before the lobby can open.
Wallet record For a DANA, OVO, GoPay or QRIS record that does not match your account view, share the payment rail, reference and displayed status. We check the wallet trail against the account entry, then tell you whether the record is waiting, declined or ready for the next policy step.
Policy request For a Legal correction, access question or data request, describe the exact change you want and provide a reachable contact route. We may ask for account verification before discussing personal records, keeping the request tied to the person who controls the account.
YOUR RECORDS

What we protect in the Legal process

Legal handling works best when every request has a clear owner, a defined record and a useful response.

Data handling

We use the details you provide to operate the account, check access and respond to Legal requests. A request can include your account reference, phone number and payment reference, but you should not send a wallet PIN or password in a support message.

Cookie choices

Cookies can keep a signed-in session working as you move between the account page and the lobby on mobile or desktop. If you clear them, you may need to complete the phone verification step again before account access is restored.

Account security

Before we discuss personal account details or change a sensitive field, we may match your request with the verified phone number and account reference. This reduces the chance that another person can redirect a payment record or alter your access route.

Record retention

Payment and account records may remain available for the period needed to resolve a transaction, meet a local-law requirement or handle a Legal request. When a record no longer serves one of those purposes, our handling follows the applicable retention process.

Request changes

You can ask us to correct an inaccurate account detail by stating what is wrong and what the detail should say. We verify the account holder first, review the supporting record and confirm whether the change can be applied under the relevant policy.

Contact ownership

Use the account-linked contact route for privacy, access or payment-record requests rather than sending details through an unrelated channel. Include one clear subject, such as Legal access or QRIS record, so the request reaches the right handling path.

Answers before you open your account

These Legal answers cover the questions you may have before creating an account or asking us to change an existing record. We keep the wording practical: access depends on local law, payment references belong to the selected rail, and personal requests require enough account detail for us to identify the right record. If your question is not listed, use the policy contact path with your account reference.

paludewa Legal covers account access, policy terms, privacy choices, cookies, payment records and requests to correct or remove personal details. It also explains why we may verify your phone number and why access depends on local law before you enter the lobby.

Access from Indonesia depends on local law. Before opening an account, check that the service is available to you in your location. If a rule affects your eligibility, we may limit account access or request updated details before allowing the next account step.

A DANA or QRIS entry is linked to the account reference and payment status shown in the cashier path. If the record looks wrong, send the rail name, reference and displayed status. We verify the request before discussing or correcting the payment record.

Phone verification helps us confirm that the person asking about an account or personal record controls the linked contact route. We may require it before account access, a sensitive detail change or a privacy request, especially when the request concerns a wallet or withdrawal record.

Send a clear request through the account-linked contact route, identify the detail that needs changing and state the corrected value. We may ask for your account reference and phone verification, then confirm whether the change is allowed under the applicable Legal terms.

We keep records for the time needed to resolve account activity, payment questions, security checks or a local-law requirement. Retention can differ by record type. If you ask about a specific record, include its reference so we can explain the relevant handling path.

Include your account reference, the subject of the request and the relevant payment rail when one is involved, such as GoPay, OVO or bank transfer. Do not send a password or wallet PIN. We use verification before sharing personal account details or applying a change.

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